Privacy Policy

We retain a total respect of your privacy.

Our Privacy Policy

Yourmobile.com retains a total respect of your privacy. Any identifiable information about yourself attained from visiting this website will be used lawfully, in accordance with the 1998 Data Protection Act and GDPR 2018.

You can be assured that any personal information submitted by email to this website will only be used to support your continuing relationship with yourmobile.com. Any personal information collected is done so with your knowledge and consent. We do not sell or in any manner pass on your details to any third party companies.

Our privacy policy excludes all the UK networks or any other service provider. We do reserve the right to provide information to the relevant authorities in the interest of preventing fraud or crime.

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Dear Valued Customer,

Nothing is more important to yourmobile.com than the health and safety of our customers, and that of our colleagues.

Due to the global impact of COVID-19 (Coronavirus), our client service centre is experiencing higher than normal call volumes. We would like to thank you for your patience, and remind you of the options available to you to get the support and answers you need:
If you have a general account enquiry such as checking your usage or billing, you can do this by using the my.plan.com portal. my.plan.com

You can use the Live Chat facility on this website and we will endeavour to respond as quickly as we can.

Or you can contact us on on 0345 222 6000

In these difficult times, we remain relentlessly focussed on providing you with the excellent service and support you have come to expect of us, and we thank you for your continued loyalty.