My Plan

My.Plan – the one-stop portal to manage your account

As a customer, you get access to the industry leading business customer portal my.plan. One of the key benefits of your business mobile contract with us is the amount of control, transparency and flexibility you have to manage your tariff and billing. We’ve rounded up some of the key features and benefits to remind you what tools you have at your disposal.

Instant online access to all your company phones

my.plan is built specially for business. The online portal gives you 24/7/365 access to your account, wherever you are.

Keeping things simple with digital technology

High level or deep dive? my.plan uses the latest online tech to generate live, interactive billing that gives you the power to quickly and easily understand your billing and charges.

Direct insight into every device

my.plan delivers live usage information for each of your phones and devices connected through That means you can easily track and investigate all of your business’s voice, text and data usage.

Interactive billing

One bill. Once a month. In one place.

now exactly what your bill looks like even before it has landed. You can enjoy instant access to your billing history, insight into any current additional usage charges and overviews of all the devices on your account.

Data Boosts

Give yourself a boost.

Busy month? Running low on data? No problem – Boost your monthly data allowance any time you want.

Temporarily increase your data allowance, helping you stay connected (additional charges apply)

Managing Bolt-ons

Roaming, International & Data Boosts

Manage the impressive range of bolt-ons with my.plan. Access the extra voice, text and data allowances you may need, no matter where your business takes you.


Travel with confidence.

Choose from the selection of easy to understand roaming bolt-ons, for every type of business traveller, to any destination.

Data, voice and text options available, covering daily travel and monthly trips across the globe.


Call abroad for less.

Stay connected with staff, customers or suppliers abroad with our International Minutes and Texts bolt-ons.

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Dear Valued Customer,

Nothing is more important to than the health and safety of our customers, and that of our colleagues.

Due to the global impact of COVID-19 (Coronavirus), our client service centre is experiencing higher than normal call volumes. We would like to thank you for your patience, and remind you of the options available to you to get the support and answers you need:
If you have a general account enquiry such as checking your usage or billing, you can do this by using the portal.

You can use the Live Chat facility on this website and we will endeavour to respond as quickly as we can.

Or you can contact us on on 0345 222 6000

In these difficult times, we remain relentlessly focussed on providing you with the excellent service and support you have come to expect of us, and we thank you for your continued loyalty.