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Frequently Asked Questions
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How do I see the usage I have left?You can check through your online portal – this will help you to keep track of your spending
How do I see my bills?You’ll have access to your own online portal, so you can check your usage and access your bills at any time
How long does the transfer of my number take?The transfer of your number will take place on a day that is suitable for yourself and is an instant process*. As soon as you lose signal from your old network, you will be up and running on your new one immediately *sometimes there are network issues which may delay the process.
Can I keep my existing number?Of course! We’ll help you obtain a PAC code from your current network which will allow you to transfer your existing number
What do I do if I travel abroad?Call us on 01952 897030 at least 24 hours before you travel and we can discuss your options
When do I pay my bill?We’ll discuss dates during the initial sign-up process, and you’ll pay by Direct Debit
What is the IMEI number of my device?This is a unique identifier for your device – just dial #06# from your handset
Why is my first bill higher than expected?Your first bill will be pro-rata and include charges for a month’s line rental (plus any usage prior to the start of the billing cycle)
How do I change my allowances?Just call us on 01952 897030 to discuss your options
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